Cancellation and Refund Policy

Thank you for shopping at HirotoInd.com! We understand that sometimes circumstances change, and you may need to cancel or request a refund for your purchase. This policy outlines the process and conditions for canceling orders and requesting refunds for products or services purchased through our website.

1. Order Cancellation

• Cancellation Period: You may cancel your order within [insert time frame, e.g., 24 hours, 48 hours] of placing it. After this period, we may no longer be able to process cancellations, as your order may have already been processed or shipped.
• How to Cancel: To cancel your order, please contact us at [insert email address or phone number] with your order number and request to cancel. If your order has already been processed or shipped, we will inform you about alternative options, including returns.

Refund Eligibility

• Eligible Products: Refunds are only available for products that are returned in new, unused, and undamaged condition. Products must be returned within [insert time frame, e.g., 14 days, 30 days] of receipt.
• Non-refundable Items:
• Customized or personalized products
• Digital goods or services (unless otherwise stated)
• Items marked as non-refundable on the product page
• Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert time frame, e.g., 7-10 business days].

3. How to Request a Refund

To request a refund, please contact us at [insert email address] with your order number, reason for the refund request, and any supporting documentation (e.g., photos if the product is defective or damaged). We will review your request and respond accordingly.

If you received a damaged or defective product, please notify us within [insert time frame, e.g., 7 days] of receiving the item. We may ask for photos or other evidence of the defect.

4. Refund for Digital Goods or Services

If you purchased digital goods or services (such as software, e-books, or downloadable content), please note that refunds may not be available unless the content is faulty or not as described. Specific terms for refunds of digital products will be outlined at the time of purchase.

5. Shipping Costs

Return Shipping: If you are returning an item for a refund, you will be responsible for return shipping costs unless the product is defective, damaged, or an error was made on our part.

Original Shipping Fees: Shipping fees for the original order are non-refundable unless the product is defective, damaged, or you receive the wrong item.

6. Late or Missing Refunds

If you haven’t received your refund yet, please first check your bank account or payment method. Then, contact your bank or credit card company, as it may take some time before the refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [insert email address].

7. Exchanges

We currently do not offer direct exchanges. If you need to exchange an item for a different size, color, or product, please return the original item for a refund and place a new order for the desired item.

8. Changes to This Policy

We may update this Cancellation and Refund Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions regarding this Cancellation and Refund Policy, please contact us at:
Email: info@hirotoind.com
Phone: +91 99855 48055
Address: 2nd floor, H no 2-4-674, road 10, New Nagole, Kothapet 500068.